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Wednesday, March 19, 2008

Today hasn't been a very good day.

I was placed in bar and i know i SUCKED terribly at it cause i know i'm only confident doing service and standing as host. But still, VANESSA put me at bar to pick up the ropes and build up my confidence level in bar. Well she had her good intentions, and i too need to learn. After all, i'm a senior there so i need to be one and not be embarrassed by juniors.

Starting it was okay, with a couple of Tiger drafts, juices and a Virgin Pina Colada(even my junior had to tell me what ingredients were needed to put into the blender but then she work more days than me and she's frequently placed in bar). Then came to night where a group of elderly(4 pax) asked for drinks. Hot Chocolate, Tiger, 2 Cafe Lattes. 1st two were easy to make but it's the latte that bothered me alot! Those lattes that i've made were the MOST UGLIEST ones i've ever seen in my life! After that, the guests returned the lattes saying that the lattes are cold. I think i left the foamed milk to rest in the glass for too long already, and the worst thing is there's no foam, mostly liquid milk. In the end, i had to seek help from SAN SAN(attachment who's from Myanmar, my junior) and her lattes are simply AWESOME! They're absolutly the real deal!

Shame on me man, shame on me... I ought to kick myself in the arse real hard & find a shell to hide!

And the day was further made worst and it's about a guest's reservation. I picked the call and took the reservation details from the guest who is coming around at 1pm SAT, and i think the guest is having ala carte food. What i totally forgot was that we're(BRUNCH) is having BBQ Lunch on that day(SAT)! I really think i've gotten early dementia, FRANKIE is right to call me lao ren.

After realising that we have that BBQ Lunch, i immediately called back to the guest. Umpteen times but no answer. DIE LA DIE LE LA. So after work, i immediately msged WEI XIN(colleague, senior) asking her if she knows the starting time of the BBQ Lunch, but no response think she's asleep already as it was past 12am. And i msged FRANKIE(assistant manager) if i could call him on the phone cause it'd be easier to explain things rather by smsing. Around 1.30am he replied "Wat u want?? Sms will do, wat's so urgent?!!" Upon seeing the "Wat u want??" my heart sank even deeper... Sighh, what to do, it's my fault what... Think he's turning in already and i actually 'disturbed' him. I'm sorry, but i guess i'm a born-worrier and wouldn't rest-in-peace if everything's not done properly.

Till now, i'm still thinking/worrying about what if the guest is angry(cause it's for 4pax)? What if the chefs are angry(cause they have to do the ala carte & bbq)? What if the guests wanna complain? What if(s).....

Sighh, right now what i can HOPE for is that, either the guest is willing to have the BBQ Lunch at 55++/adult or the starting of the BBQ lunch is at a much later time(2.30pm). Tomorrow i'm gonna ask FRANKIE to call that guest up and explain to him the details again, as i'm not working so i can't.

Somtimes, i just feel like firing myself... Sometimes i just feel that i'm not right for this job... Sometimes i just feel that i'm always a junior, a newbie, never a senior...

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